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Protect your details

If you send a password, bank account number, credit card details or a scanned document through this form, you are handing that information to a channel that was never built for it. This page is not a secure file drop and it is not a payment portal. Treat every field here as a conversation channel, not a vault. Anything you would not write on a postcard stays out of the message box.

The team will never ask for those details in reply, and no legitimate request for them will ever begin with a message sent through this page. If you receive any request for such information that claims to come from this site, stop and treat it as a red flag.

Where the team can help

Staff read English and reply in English. That is the single working language for correspondence on this site, so a message written in any other language may not receive a full answer.

Questions about a specific casino, a complaint about a payout, or a request to review a licensing detail belong here. So does a report of a broken page or an error in a published review. Keep those messages factual: name the casino, state what happened, and leave out everything that is not directly relevant.

Gambling support

This form is not the right place if you are struggling with gambling. The team is not qualified to counsel you, and a message sent here will not get you the help you need quickly. Instead, contact a dedicated gambling-support service in New Zealand directly. Those services are free, confidential and staffed by people trained for exactly this conversation. They can talk through self-exclusion options, spending limits and the practical steps to step back from play.

For anyone under the legal gambling age, or for anyone who has already started self-exclusion, this site is not a resource to use. If that applies to you, close this page and speak to a support service before anything else.

What happens next

Messages are read in the order they arrive, and a reply takes as long as it takes. There is no guaranteed turnaround, and no query is prioritised over another based on how it was written. If your matter is urgent, the support services mentioned above are the faster path. For anything else, send a clear, concise message and wait for the reply to land in the same inbox you sent from.